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FAQs & Policies
How far in advance should I schedule?
Weekend and evening appointments tend to fill up two weeks in advance. We strongly recommend rescheduling any appointments immediately following your appointment.
When should I arrive?
Please check in 10-minutes prior to the start of your appointment. This will allow plenty of time to check in, and prepare for your treatment.
What if I am late for my appointment?
Arriving late will limit the time for your service resulting in either a shortened service or rescheduling your appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced.
What if I need to cancel an appointment?
Please consider our 24-hour notice requirement for all cancellations. A cancellation fee of 50% of cost-of-service will be charged with less than a 24-hour notice for service or no-shows.
What is your refund policy?
We follow a strict no refund policy. In-store credit is available for any returned products or gift certificates.
What methods of payment do you accept?
Visa, Master Card, Discover, American Express, Debit cards or Cash. If you will be using a Rejuv Med Spa gift certificate as your form of payment, we request that you bring it with you and present it to the cashier upon checkout.
Are children allowed in the spa?
To preserve the relaxing and stress free environment of the spa, childcare should be arranged prior to your scheduled appointment.
Gratuities are at the client’s discretion and are appreciated by our highly qualified staff for outstanding service. All prices are subject to change and may vary by technician.